Broad Gauge Way, WV10 0BA
Rating ****
This review was bit of a challenge from the social media manager at head office. I had visited the hotel a week before and been told by the receptionist that they don't need reviews. I asked the manager if they were really that good and she challenged me to find out.
I am a woman who uses crutches, so I asked the receptionist if I could get
some help to my room as I couldn't manage my bag myself and she kindly
helped me in and left the bags where I could reach them. I got ready to
go out to the party I was in town for and realised that I had had a
little wardrobe malfunction unfortunately this was a two person job and
the receptionist very kindly helped me out whilst I waited for the taxi
she had called for me.
I arrived back late and I was looking
forward to sleeping in the massive bed but, despite being very
comfortable, the duvet was as thin as a blanket and every time I started
to drift I had to wake back up to rub feeling back into my arms. I was
told rather snottily it was the same duvet used everywhere but this hasn't been my
experience.
Apart from the attitude of one member of staff (it was the same one both times) it's a lovely hotel, convenient to the
train and I would recommend it to visitors.